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Tenants who live in private rented accommodation in South Kesteven, and their landlords, are being urged to seek help in resolving tenancy issues following the lifting of the Government ban on eviction proceedings.
Emergency measures preventing new evictions that were introduced in March to help people hit financially by the Coronavirus pandemic were extended to September 20. That means private sector landlords can again take court action to remove tenants over issues such as rent arrears.
South Kesteven District Council is, however, asking tenants and landlords to get in touch to access free help and support and offer the best chance of avoiding tenants being made homeless.
The Cabinet Member for Housing, Cllr Robert Reid, said: “Our housing officers will do everything they can to prevent unnecessary evictions. The pandemic has had a huge financial impact on many people, some of whom may have faced difficulty paying essential bills such as rent.
“That could mean tenants are at risk of losing their homes while landlords, who have their own financial responsibilities, are losing income. We believe it would be better for all concerned if every attempt was made to avoid an eviction notice being served.”
Legislation has been introduced that means, until March 2021, landlords must give tenants six months’ notice of eviction, except in the most serious cases such as incidents of anti-social behaviour and domestic abuse.
The Secretary of State for Housing, Robert Jenrick, said: “We have developed a package of support for renters to ensure they continue to be protected over winter. No tenant would have been legally evicted for six months at the height of the pandemic as the stay on possession proceedings was extended until 20 September.
“These changes will support landlords to progress the priority cases while keeping the public safe over winter. We will keep these measures under review and decisions will continue to be guided by the latest public health advice.”
Private tenants or landlords in South Kesteven involved in, or facing the possibility of, eviction proceedings can contact the district council’s housing options team for advice or assistance by emailing housingadvice@southkesteven.gov.uk or calling 01476 406080.
 A Lincolnshire family is raising money for local maternity bereavement services after experiencing the loss of their baby girl.Hannah Laidler, 30, and Liam Hargrave, 30, from Lincoln, sadly experienced the stillbirth of their baby girl, Ayla Frankie, in March this year at just over 40 weeks into their pregnancy. In honour of Ayla, her family are cycling 310 miles, from Helensburgh, Scotland to Lincoln County Hospital maternity unit. Ayla’s Dad and her three uncles will be making the epic journey, from Thursday 24 September to Sunday 27 September, to raise money for United Lincolnshire Hospitals NHS Trust maternity bereavement services, SANDS and Tommy’s. Their aim is to raise money to support those services and families going through a traumatic experience whilst also raising awareness of the support and advice that is available. Hannah said, “We wanted to do something that will honour Ayla’s memory as well as help any other families who may go through a similar experience. Ayla will always be with us. We want those families to know that they are not alone and they can access help and support when they need it most. “We also want to raise awareness and break the silence around baby loss, trying to make it less of a taboo/isolated subject, so other bereaved parents feel able to talk about their babies openly, and give friends/family members the confidence to ask questions and communicate with bereaved parents. “For those who know of someone who has lost a baby, I urge you to ask them about their baby, don’t feel scared that you might upset them further, please ask all the same questions you would if their baby had lived. This will mean so much to them. Please don’t ignore that it has happened because it is far worse to say nothing at all. “Ayla weighed 6lb 3oz, had lots of beautiful dark hair like her daddy and was the perfect combination of us both.” Bereavement Midwife, Rachel Bond said, “We’d like to take this opportunity to thank Hannah and Liam for thinking of others in their own time of need and we wish all the riders luck and hope they have a safe journey which is not hampered too much by saddle sores!” You can donate to their JustGiving page by clicking here: https://www.justgiving.com/fundraising/ben-hargrave300?utm_source=Sharethis&utm_medium=fundraising&utm_content=ben-hargrave300&utm_campaign=pfp-email&utm_term=e5d022d048e142ce8325adb2c2c7972b If you would like to track their progress you can do so on Instagram @cycle_for_ayla  Photo shows: Liam Hargrave and Hannah Laidler. |
Asda will introduce 1,000 new Covid-19 marshals on the doors of its supermarkets to ensure customers wear masks properly and follow stricter Government guidelines over the pandemic.
The Asda Safety Marshals are to be stationed at the front of every store and in the aisles of larger stores.
Bosses said they expect the staff to be able to help shoppers with safety questions and to reiterate Government guidelines.
If customers are not wearing masks in store, they will be told they can buy a pack of disposable masks and pay for them as part of their shopping trip.
Following the recent change in Government guidance, all Asda store colleagues in England, Wales and Scotland will now wear a covering while at work unless they have a medical exemption, the supermarket added.
Anthony Hemmerdinger, chief operating officer at Asda, said: “We know that safety remains a key priority for our customers and we will continue to do all we can to keep them and our colleagues safe in store, as we have since the start of the pandemic.
“These additional measures will make our stores an even safer place to shop and work during the coming months.”
The move comes after rival Morrisons said it had reinstated marshals on the doors of its 494 supermarkets.
Supermarkets were granted “essential” status during the lockdown in March, leading to long queues and strict social distancing, although over time the rules were relaxed and enforcement reduced.
United Lincolnshire Hospitals NHS Trust (ULHT) has been successful in securing national funding to introduce an electronic prescribing and medicines administration (EPMA) system.
Once implemented, the system will provide NHS staff with rapid access to potentially lifesaving information on prescribed medicines, reduce duplication of information gathering and will reduce medication errors compared to a paper based system.
ULHT is one of seven hospital Trusts to receive a share of £8.7 million to introduce digital records and electronic prescribing.
Electronic systems reduce the average time taken to complete drug rounds. They also provide improved efficiency and better clinical oversight which improves patient safety and quality of care due to a reduced risk of prescription and medicine administration errors.
Paul Matthew, Director of Finance and Digital, said: “This investment will make sure our teams are able to access information at the click of a button, enabling them to be able to make clinical decisions much faster and safer than ever before. EPMA forms part of our wider programme to introduce electronic patient records across the Trust.”
Colin Costello, ULH Chief Pharmacist, said: “There is a wealth of evidence that EPMA systems improve patient safety, reduce the risk of harm and ensure high quality efficient patient care which is as safe as possible.”
Pubs across Lincolnshire are celebrating Cask Ale Week kicking off Thursday 24 September. The pubs – including The Old Bank, High Street, Grantham, have teamed up with popular cask ale, Doom Bar, to not only offer customers two-for-one on pints of the ale, but also the chance to win a staycation in Cornwall, as part of a wider offer across selected Stonegate Pub Company sites in the UK.
To receive a two-for-one voucher, customers must register on the Great UK Pubs website, selecting their local pub’s details and they will receive their voucher by email, together with details how to enter the competition to win a two-night staycation.
The prize consists of a Bed & Breakfast stay in Rock, Cornwall, for two, as well as a meal at Paul Ainsworth’s pub, The Mariners, and return travel. *Terms and conditions apply.
Cask Ale Week runs from Thursday 24 September to Sunday 4 October is organised by cask ale accreditation body, Cask Marque, to celebrate the beverage as a unique pub favourite and awards pubs that serve great quality cask ale. Cask Ale is one of the few products you can only get in a pub and embodies British public house tradition.
Alan Armstrong, Director of Marketing at Stonegate Pub Company, said: “Cask Ale Week is the perfect time for our teams and customers to celebrate the Great British Pub with the quintessential pub favourite, cask ale. All of our pubs are Cask Marque accredited, as we believe that the perfect pint is as much to do with the perfect serve, as it is to do with the ale.
“We’re delighted to be offering such a fantastic giveaway too. Rock is a wonderful place for a staycation, and I look forward to congratulating our lucky winner.”
*Terms and Conditions:
To find your nearest participating pub visit:
For at least the fourth time this month, since Barrowby Road railway bridge was closed to traffic, Harlaxton Road bridge has been struck by a lorry.
It happened at about 5.15 this afternoon.
The incident has caused delays to traffic, especially as it is currently the only access through town for tall vehicles.
Fire crews from Grantham and Corby Glen attended the A1 northbound, at Colsterworth, just before 4am this morning, to a lorry fire.
There was severe damage by fire to rear wheels, extinguished using 2twobreathing apparatus, 2 hose reel jets, caused by overheating brakes
| Please be aware of a Fixed Penalty Notice scam which is current circulating. The email, which claims to be from HM Courts and Tribunals Service, tells people that they must pay a fine for failing to pay the fee for using their vehicle on a certain road. It suggests that the amount payable will increase if the fine is not paid within 14/28 days. It then asks you to click on a link to make the payment. This is a typical phishing email, designed to convince you to click on the link and give away personal and sensitive information. We advise you to never click on any links from unsolicited emails. If you think it might really be from an organisation you have an existing relationship with, such as your bank, double check. Go back to something you can trust. Visit the official website, log in to your account or phone them direct using a trusted number. Don’t use the links or contact details in the email you have been sent. If you think you have received a suspicious email, forward it to the Suspicious Email Reporting Service at report@phishing.gov.uk If you have already responded to this scam and lost money, contact your bank and report the crime to Action Fraud on 0330 123 2040 or online at www.actionfraud.police.uk Stop – Taking a moment to stop and think before parting with your money or information could keep you safe. Challenge – Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. Protect – Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud. |
You can click on the following link to view the forms and plans of any planning application.
http://www.southkesteven.gov.uk/planningsearch
S20/1224 Grantham Installation of nine (9) additional externally mounted air conditioning condenser units on 3 storey teaching block. Applicant: Mrs Sue Gordon The King’s School Brook Street Grantham NG31 6RP
S20/1400 Grimsthorpe Erection of a replacement free range egg laying unit with associated infrastructure, including feed silos, hardstanding areas and attenuation drainage pond. Applicant: Mr Tim Bradley J V Bradley Ltd Home Farm, Corby Road Grimsthorpe PE10 0ND
S20/1470 Colsterworth To build a single story extension to the rear of the property which will become abedroom and bathroom. At 26 Bourne Road Estate Colsterworth NG33 5JQ; Applicant: Mr Phillip ReynoldsCouncil Offices St Peter’s Hill Grantham NG31 6PZ
S20/1479 Grantham Demolition of existing dwelling 197 Barrowby Road Grantham NG31 8NN and erection of four replacement dwellings. Applicant: Mr Gurdeep Dhaliwal1 Linksfield Court Nottingham NG2 7TW
S20/1482 Swinstead Demolition of garage and lowering of boundary wall at 6 Creeton Road Swinstead NG33 4PF. Applicant: The Grimsthorpe & Drummond Castle Trust The Estate Office Grimsthorpe Castle Bourne PE10 0LY
S20/1485 Great Gonerby Expansion of the existing HGV parking to form an additional 40 spaces in two areasof undeveloped Moto Service Area Old Great North Road Great Gonerby NG32 2AB; Applicant: Mr Paul ComerMoto Hospitality LtdPO Box 218 Luton LU5 6QU
S20/1511 Londonthorpe And Harrowby Without Conservatory with warm roof steel tiles and code 4 lead sealing roof to wall. Applicant: Chamberlain 19 Sixth Avenue Grantham NG31 9TA
S20/1494 Castle Bytham Maple and Hornbeam – reduce to historic pruning point – approx 50%. Applicant: Mr WilsonDove Cottage, Water Lane Castle Bytham NG33 4RT
S20/1497 Ropsley Extend single storey entrance hall, replace flat roof with pitched, form dormer to rear and first floor terrace to side. Applicant: Mr & Mrs Sale Kevin Sale 40 High Street Ropsley NG33 4BE
S20/1508 Caythorpe Common Ash (T1) – Fell remainder of tree (Pollarded in October 2019 – PlanningApplication S19/0876).Applicant: Mr David Allen 8 South Parade; Caythorpe Grantham NG32 3BT
S20/1519 Brandon Erection of free standing garden home office.; Applicant: Ms H LangBarn At Hall Farm Hall Road Brandon
S20/1526 Grantham Lawful Development Certificate (Proposed) for an in store cafe facility, includinginternal works at Asda Plc Union Street Grantham NG31 6NZApplicant – Asda Stores LimitedC/o Agent: Katherine Sneeden Jigsaw Planning PO Box 2844 Glasgow G61 9DG
S20/1534 Harlaxton T1- Pine – To Fell, T2 – Pine – To Fell. Applicant: Mr Christian Gleave Waterside, 11, Pond Street Harlaxton NG32 1HW
S20/1535 Irnham Horse Chestnut in south east corner of Upper Churchyard – to fell at St Andrew’s Church Corby Road Irnham NG33 4JBApplicant: Mr Tom BaggeHall Farm Irnham Grantham NG33 4JD
S20/1536 Allington T1 – Remove Field Maple & grind stump. T2 – Remove snapped plum tree & grindstump. T3 – Remove field maple next to silver birch & grind stump. T4 – Very lightlyprune hornbeam to improve form no more than 0.5m across canopy.Applicant: Mr & Mrs McleanBerberene, Main Street Allington NG32 2DN
S20/1537 Barrowby: T1 – Prune spruce- crown raise the lowest branches over garden & shed roof.Severe ivy around tree base. Thin canopy by removing roughly 1 in 5 branches, T2 -Lightly prune snake bark maple to improve shape, T3 – Lightly prune cherry plum(purple) to improve shape, crown raise lower branches over garden to give 2mclearance, T4/5 – Reduce 2x cherry on left hand side of garden to improveaesthetics. Reduce canopies by up to 1.5m. Crown raise lowest branches, T6 -Reduce rowan by up to 2m off the top & prune sides accordingly, G1 – Other smalltrees in rear garden lightly prune to tidy up making only small cuts (no larger than 35mm and up to 0.5m), G2 – Group of trees on left hand side of driveway including 3 silvery birch & 1 conifer, crown raise lowest branches on the driveway side to leave 4.2m clearance, T7 – Silver birch at front of property prune away from garage to give 2m clearance, crown raise lowest branches. House side can be lightly pruned. Applicant: Mr & Mrs Padovano Chartwell House, 33, Low Road Barrowby NG32 1DB
S20/1538 Grantham: T1 Alianthus Storm Damage. Severe Split. Remove to Ground.The Rectory 4 Church Street Grantham NG31 6RR; Applicant: Mr N TurnerEdward King House Minster Yard Lincoln Lincs LN2 1PU
S20/1547 Castle Bytham Remove 1 x Acacia Robinia. Applicant: Mrs P Smith Roche D’Or Water Lane Castle Bytham NG33 4RT
S20/1548 Castle Bytham Remove 1 x Whitebeam & 4 x Leylandii. Applicant: Mr P Gunning Celyn House, 4, Glenside Castle Bytham NG33 4SS
S20/1556 Grantham Section 73 application to vary condition 2 (permitted plans) of permission S18/1859 at 81 Harrowby Lane Grantham NG31 9HZ Applicant: Mrs Shona McKinnon Nottingham Community Housing Association 12-14 Pelham Road Sherwood Rise
S20/1553 Grantham Proposed single storey double garage and rear landscaping. Applicant: Mr & Mrs M Kent 34, Barrowby Gate Grantham NG31 7LT
S20/1562 Marston: Residential development (outline) at The Corn Drier Toll Bar Road Marston NG32 2HT Applicant: Mr S Parker 6 Sandon Road Grantham NG31 9AZ
S20/1563 Long Bennington Erection of six dwellings at 35 Church Street Long Bennington NG23 5ES.Applicant: Mr D Shaw Ablehomes Ltd 4 Catlegate Newark NG24 1AX
Staff and volunteers are celebrating as St Barnabas Hospice has been awarded more than £190,000 to support patients through the current pandemic restrictions.
The COVID-19 Pandemic has impacted on vital services St Barnabas provides to the public. In order to continue to deliver outstanding care delivery to patients and carers throughout Lincolnshire, St Barnabas Hospice applied for grant funding from The National Lottery Community Foundation COVID response fund and the Barclays COVID-19 Community Aid package.
St Barnabas Hospice was awarded both grants to reach out digitally to Lincolnshire patients, giving those patients who require it access to technology so they can continue to use their services while face-to-face support is currently not feasible. Staff facilities have also been improved so they can reach out to more patients digitally, broaden capacity and support to those most in need.
The National Lottery grant will be used to fund St Barnabas’ REAL Project (Reach out, Equality, Access for all, Lessen the loneliness). The aim of the REAL Project is to reduce loneliness and isolation in the community during what has been an incredibly difficult time thanks to the safety guidelines everyone has had to follow. St Barnabas patients are some of the most vulnerable in society and many have been shielding at home for months. Only around 14% of the grants awarded are for projects worth more than £10,000, placing St Barnabas’s REAL Project in the minority.
St Barnabas Hospice has also been chosen as a charity partner of Barclays, ensuring that the hospice can now digitally reach the most vulnerable patients in Lincolnshire most impacted by COVID-19.
Nigel Higgins, Barclays Chairman, said: “COVID-19 has created an unprecedented social and economic impact in the UK, with many experiencing greater hardship due to the crisis.
“Incredible charities such as St Barnabas Hospice have been playing a vital role in the UK’s response to the pandemic, ensuring urgent help reaches those most in need of support. As a bank, we have been doing all we can for our customers, clients and colleagues, and we hope that by partnering with St Barnabas Hospice and many other charities across the UK, collectively we can ensure that as many people as possible in the communities in which we live and work are supported through this crisis.”
Funding from both grants will be used to support the purchase of vital technology so the Hospice can reach more vulnerable, isolated people. This includes iPads, laptops, phones and software.
The grants will allow the Hospice’s Community Services teams to continue working remotely, communicating with patients virtually and reducing face-to-face contact. The Hospice’s Wellbeing teams will also be able to host virtual sessions and help families communicate with their loved ones. This also extends to physiotherapists who will be able to help patients with exercises via video calls.
Michelle Webb, Director of Patient Care at St Barnabas, said: “I am delighted that St Barnabas was successful in gaining these grants. The Clinical teams here at the Hospice have adapted at really short notice to working differently during the pandemic, ensuring hospice care is still able to reach people across Lincolnshire by making use of technology.
“The new equipment purchased with this money really will make a huge difference to those who the teams care for. It will help people who are often in remote and rural locations to keep in touch with our clinicians and receive hospice care when they need it the most.
“This grant has come at a perfect time for St Barnabas Hospice. Last year, the Hospice delivered care to an incredible 1,946 vulnerable adults in the community.
“From lockdown (23rd March) to present, St Barnabas’ Day Therapy Centres have remained closed. Despite this, the Hospice has still been able to support 560 Day Therapy patients through phone calls and home visits, as well as 1,176 patients who have chosen to spend their final days at home. Having the use of these new technologies will help increase the number of these patients who can be supported virtually.”
Last week GranthamMatters carried a story headed Elderly patient denied access to toilet.
It told of an elderly gent found pooing in the bushes at Grantham hospital after being refused access to toilet, he had been given laxatives for the procedure he was due to have.
It appears he was too early for his appointment so he was not allowed in and he couldn’t go to the toilets in the urgent treatment centre because then he wouldn’t be allowed in the Covid free area.
Since then, Nicky Griffith, on behalf of Lincolnshire campaign group Is Anyone Listening?, emailed Andrew Morgan, CEO of United Lincolnshire Hospital Trust about this and mentioned some of the comments on our fb site.
Dear Nicky
Apologies for the delay in getting back to you, but I had a few day’s annual leave last week.
The incident involving the elderly gentleman was completely unacceptable. It could and should have been avoided. We have apologised to the gentleman concerned and are dealing directly with him in relation to this incident. This includes an investigation into what happened and how we ensure that it can never happen again to any other patient.
In relation to patients waiting outside when winter comes, this will not be allowed to happen. My estates and operations colleagues are working on ensuring that there are procedures and arrangments in place to avoid such occurrences. We do still need to maintain our ‘Green’ site status and avoid unnecessary footfall where we can, but this will not involve patients waiting out in the cold.
In relation to the chemotherapy patients, it would be helpful if you could provide any more detail if you have it, such as dates or names of patients. We have been unable to track down any examples of where this set of circumstances has happened. More details would therefore be helpful. We certainly do not want chemotherapy sessions having to be re-arranged due to the actions of our security staff.
Thank you for bringing these matters to my attention. I hope you will see that we are indeed listening.
Kind regards
Andrew Morgan
Chief Executive
United Lincolnshire Hospitals NHS Trust
A leading housing association with more than 5,000 properties in Lincolnshire has played a key role in a new report exploring how organisations can deliver more for their communities following Covid-19.
Longhurst Group, which also has offices in Boston, Lincoln and Grimsby, took part in PlaceShapers’ and HACT’s Places After The Pandemic report after making more than 9,000 wellbeing calls, establishing a hardship fund for customers and establishing links in its communities with support services.
The report has used data and information from a host of housing associations to explore how the pandemic could offer a once in a lifetime opportunity for housing providers to deliver more with their communities, change how homes are built and adapt services.
It also shows how housing associations adapted during the national lockdown and played a key role as community anchors. It explores how social landlords are fundamentally reviewing their work and their role in places as we look to the future.
Places After The Pandemic will be launched today at a seminar to discuss the findings and the next steps.
Charmaine Simei, Longhurst Group’s Director of Community Investment, said: “Our Improving Lives strategy – with its two key pillars of supporting our customers’ Health and Wellbeing and Economic Resilience came into sharp focus in March.
“Within days of lockdown, our operational customer facing teams stood down normal service and it was all hands on deck.
“Collectively, we understood that wellbeing, hardship and isolation were our priority areas to tackle, armed with a clear focus on food, fuel, medication and social inclusion.
“Our housing teams got on the phones and made more than 9,000 wellbeing calls, our Community Investment Team worked with Covid-19 hubs and local foodbanks to provide support and established a repurposed hardship fund to help those customers who had been affected by the pandemic.
“We also launched a new digital customer wellbeing hub, which provides 24-hour mental health support, debt management services, domestic abuse support and advice and guidance for carers.
“Digesting how much we have learnt and what our role as community anchors actually means in practice in this ‘new normal’ will continue to reveal itself over the coming months and years.
“Whilst some of the societal scars left by the pandemic may last longer than the virus itself, there has been an explosion of energy, compassion, collaboration and innovation, which as a sector we have a continued role and responsibility to help harness, support and foster.
“We are indeed here for the long-term and working in partnership, within and outside the sector, will be essential as we attempt to rebuild and reset communities in the months and years ahead.”
The report shows that, overall, in the first three months of lockdown, a sample of 42 PlaceShapers members made 300,500 welfare calls, gave advice and guidance to 57,000 people and organised 50,000 food deliveries. Members forged new partnerships with people and organisations in places to make sure support was there for everyone who needed it.
PlaceShapers Chair Matthew Walker said: “The crisis has reinforced our sense of place and the value we place on our homes and neighbourhoods. A decent, affordable home meant living in comfort during lockdown. It meant space to work from home and home school.
“The support social landlords offered became a lifeline for many in frightening, isolated times. Up and down the country we heard stories of the difference landlords made and how they worked together in the places they work.
“This report explores the lessons we’ve learned so far from the Covid-19 pandemic, including how local our view of place is and the importance of building strong, trusting partnerships in places.”
Andrew van Doorn, CEO of HACT, said: “As community anchors, housing associations are in a unique position. We work in place for the long-term. We have the capacity to affect the recovery and reset of communities across the UK now and in the future.
“There are significant risks ahead of us that we will need to navigate. By working in collaboration, by evaluating and learning from our experience, by being bold in our choices, we will be able to accelerate change, maximise our resources and achieve greater impact as place-based organisations.”
The report’s conclusions include:
Place is hyper-local
A landlords’ role in place is often dependent on the number of homes in an area. During lockdown place became hyper-local. Solutions have had to be found at a very local level; signposting to services beyond an immediate vicinity became unviable. This revealed that important ‘actors’ in an area might be people a housing association does not ordinarily consider. For example, local corner shops have become vital community assets, as have grocers, chemists, parks and green space. The challenge has been to support communities and residents at this level, particularly if a relationship has been traditionally be held at a wider place level.
Space matters
How we understand the home of the future and create spaces that meet an increasing need for multiple use (work, rest and play), has come to the fore. How we create both the spaces and places for the future needs careful and thoughtful consideration. How we deliver standards needed for space and not compromise due to expediency and cost will be challenging. How housing associations adapt their own businesses for this new reality and ensure that their housing management is responsive to the new uses of homes will be key.
Partnership working
A new sense of collaboration between housing associations is emerging and awareness that housing associations working together can accelerate change, stretch their resources, and achieve greater impact. New relationships have also formed, and housing associations have stepped into areas and activity that are new to them. As we move forward, strengthening and developing those relationships further is a key task. Turning new relationships into partnerships and collaboration, must be built into strategies and ways of working.
A new approach to Value for Money
The VfM approach with its focus solely in efficiency no longer feels ‘fit for purpose’ and PlaceShapers may explore with its members, the wider sector, and the regulator, how to move this forward to focus on effectiveness as well.
Decentralising
Having a hyper-local presence is about providing effective services to customers, but also engaging and reassuring them. In the last decade the trend has been to pull teams and services into central locations. With the successful adaptation of remote working, this may no longer be the case. The value of a more community focused operational model has been experienced and welcomed (by some for the first time). Housing associations need to think about how to accelerate this change, but also how to make sure they learn from the past. New operational models that are created need to be vibrant and fit for the future.
To view the report in full, visit www.placeshapers.org
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