Grantham care home Avery Lodge is good in every department, according to Care Quality Commission (CQC) inspectors.
At their unannounced inspection on May 3, just revealed, the Beacon Lane facility came out with flying colours.
Avery Lodge is registered to provide accommodation and personal care for 67 people. It can accommodate older people, people who live with dementia and people who have a physical disability. At the time of the inspection visit there were 64 people living in the service.
Nearly all of them were older people most of whom lived with dementia.
At the previous inspection, in January 2015, the service had also been rated Good.
At this inspection they found the service remained Good.
- Is the service safe? Good
- Is the service effective? Good
- Is the service caring? Good
- Is the service responsive? Good
- Is the service well-led? Good
The inspectors said: “Care staff knew how to keep people safe from the risk of abuse. Although people had been helped to avoid preventable accidents some parts of Sandringham Suite had not been well cleaned and did not have a fresh atmosphere. Medicines were safely managed and there were enough staff on duty.
“Care staff knew how to support people in the right way. People enjoyed their meals and had been helped to eat and drink enough. They had also been supported to obtain all of the healthcare assistance they needed.
“People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.
“People were treated with compassion and respect. Care staff recognised people’s right to privacy and promoted their dignity. Confidential information was kept private.
“People had been given all of the care they needed and they had been supported in innovative ways to pursue their hobbies and interests. There was a system for quickly and fairly resolving complaints.
“People had been consulted about the development of their home. Quality checks had been completed to ensure that people received safe care. Care staff were supported to speak out if they had any concerns and good team work was promoted. People had benefited from care staff acting upon good practice guidance.”